FAIR HEARING SERVICE SPECIALIST
Core
Mediate disputes regarding adverse agency decisions affecting Cash Assistance, SNAP, and Medicaid benefits for New York City residents through conferences and evidence preparation.
Role type
Associate Benefits Opportunity Specialist (Fair Hearing Service Specialist)
Builds
Case resolutions and evidence packets for Office of Administrative Hearings (OAH)
Domain
Public sector social services / government benefits administration
Deliverable
client delivery
Required skills
Client conference facilitation, database review (WMS, POS, SEAMS, FHEMS), evidence packet preparation, policy interpretation, complaint resolution, cross-agency referral
Preferred skills
None stated
Technologies
FHEMS, WMS, POS, SEAMS
Responsibilities
Conduct in-person or telephone conferences to resolve case actions; review databases to verify accuracy of agency decisions; prepare electronic evidence packets for OAH; advise clients on fair hearing appeal processes; monitor system queues for timely completion; handle client and external agency complaints; provide emergency coverage at other locations.
Seniority
Entry-level to Mid-level IC