Hotel Clerk II
Core
Manage guest check-in/check-out, room sales, billing, and front desk operations while resolving inquiries and complaints.
Role type
Front Desk Clerk
Builds
Guest check-in/check-out experience, room reservations, and hotel billing
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Guest service, yield management, cash handling, computer data entry, report generation, multitasking, basic office equipment operation, gaming regulations compliance
Preferred skills
10-key operation, LMS/CMS/Hot Sauce/Espresso systems operation, manual procedure execution
Technologies
LMS, CMS, Hot Sauce, Espresso
Responsibilities
Provide check-in/check-out services, sell rooms using yield management, resolve guest complaints, process payments and print bills, balance end-of-shift transactions, operate manual procedures during system failures
Seniority
Entry-level, hands-on IC