SENIOR PROGRAMMER ANALYST
Core
Lead the full lifecycle of IVRS (Interactive Voice Response Systems) applications, including design, coding, testing, and maintenance of legacy infrastructure.
Role type
Senior IC Programmer Analyst (IVRS Systems)
Builds
Automated voice software solutions, client eligibility systems, and case management tools for NYC Human Resources Administration and Department of Homeless Services.
Domain
Public sector social services, voice technology, and legacy system modernization.
Deliverable
production ML models | product features | infrastructure
Required skills
IVRS system lifecycle management, project scope definition, risk management, functional design, UAT, software unit integration, security mechanism design, report design, audit trail implementation
Preferred skills
Experience with NICE CXOne platform, Web-based application tools, IVRS Telephony build tools
Technologies
Oracle, SQL, XML, .NET
Responsibilities
Plan program code implementation and enhancements for IVRS systems; oversee complex IT projects from initiation to completion; provide day-to-day leadership of software development lifecycles; conduct User Acceptance Testing and documentation; design security mechanisms and audit trails.
Seniority
Senior, hands-on IC with project leadership