SENIOR PROGRAMMER ANALYST
Core
Design, code, test, and maintain legacy IVRS (Interactive Voice Response Systems) infrastructure and applications for NYC social services agencies.
Role type
Senior Programmer Analyst (IVRS Systems)
Builds
Automated voice software, client eligibility systems, case management systems, and housing systems for HRA and DHS.
Domain
Public sector social services / Telephony / Legacy Systems
Deliverable
production ML models | product features | infrastructure
Required skills
IVRS NICE CXOne, Oracle, SQL, XML, .NET, UAT, security mechanisms, project management, system design, unit integration testing
Preferred skills
N/A
Technologies
NICE CXOne, Oracle, SQL, XML, .NET
Responsibilities
Plan program code implementation and enhancements for IVRS systems; oversee software development lifecycles including design, coding, testing, and maintenance; manage complex IT projects from initiation to completion; conduct UAT and documentation; design security mechanisms and audit trails.
Seniority
Senior, hands-on IC