Technical Helpdesk Agent Level 1 ( m/w/d)
Core
Provide Level 1 technical support via phone, email, and ticket systems to end-users, resolving hardware, software, and network issues.
Role type
Level 1 Technical Helpdesk Agent
Builds
IT support services for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
technical troubleshooting, hardware knowledge, software knowledge, Windows OS proficiency, ticketing system usage, verbal communication, written communication
Preferred skills
IT support certification (e.g., CompTIA A+), remote desktop tools experience, multilingual abilities
Technologies
Windows, ticketing systems, remote desktop tools
Responsibilities
Handle support inquiries via phone, email, and tickets; troubleshoot hardware, software, and network problems; provide technical instructions to end-users; document interactions in the ticketing system; escalate complex issues to Level 2; perform basic system maintenance like password resets and account management; onboard new employees by setting up hardware and software access.
Seniority
Entry-level IC
