Automotive Technical Specialist (Dutch Speaker)
Core
Provide expert technical support via phone and electronic channels to a network of Authorized Repairers and Independent Operators across Europe, focusing on diagnostics, root cause analysis, and repair guidance for vehicles including EVs.
Role type
Senior IC automotive technical helpdesk specialist
Builds
Diagnostic and repair guidance solutions for dealers and independent workshops
Domain
Automotive industry + Electrical Vehicles (EV) diagnostics
Deliverable
client delivery
Required skills
automotive diagnostics, root cause analysis, vehicle mechanics, diagnostic tools usage, case documentation, coordination of field engineer visits, training delivery, stakeholder collaboration
Preferred skills
EV/HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), vehicle testing and servicing
Technologies
diagnostic tools
Responsibilities
Resolve technical inquiries from dealers and internal teams; guide dealers through repair processes; document cases and technical data; coordinate Field Engineer visits; conduct vehicle testing and servicing; escalate complex cases; contribute to customer satisfaction through high-quality support
Seniority
Senior, hands-on IC