Technical Delegate- Flying Doc (m/f/d)
Core
Execute on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Role type
Senior IC automotive technical delegate (field service)
Builds
Reduced vehicle downtime and backlog for dealerships, authorized repairers, and technical centers across Europe
Domain
Automotive after-sales diagnostics and technical support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tool proficiency, wiring diagram interpretation, root-cause analysis, technical documentation, technician coaching, cross-functional coordination, cost-aware decision-making
Preferred skills
European field support experience, multi-brand familiarity, ADAS/HV system knowledge, additional European languages
Technologies
wiTECH POD, DiagBOX VCI, OEM diagnostic platforms, CAN/LIN/FlexRay, HV systems
Responsibilities
Diagnose and resolve complex technical incidents on customer vehicles; analyze single and systemic vehicle issues; produce technical reports and action plans; coordinate and coach multidisciplinary teams at the point of repair; feed lessons learned into knowledge bases; manage tools, equipment, and logistics for missions
Seniority
Senior, hands-on IC