College Aide - Applications Support
Core
Provides end-user support for routine and non-routine application issues by diagnosing problems and offering solutions within the NYC Department of Youth and Community Development IT team.
Role type
Junior IT Application Support Specialist (Student)
Builds
IT application support services for DYCD staff and community programs
Domain
Public sector / Government IT
Deliverable
client delivery
Required skills
IT application troubleshooting, problem diagnosis, user inquiry response, academic course completion in IT/CS/MIS
Responsibilities
Diagnose application problems, offer technical solutions, respond to user inquiries in a timely manner, maintain student status in an accredited IT-related program
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