IT Service Specialist I
Core
Provide Level 1 IT support, desktop setup, and application troubleshooting for the Bronx District Attorney's office.
Role type
Level 1 IT Service Specialist
Builds
Office workstations, desktop/laptop/VoIP setups, and application rollouts
Domain
Public sector / Government IT
Deliverable
product features
Required skills
Desktop support, Windows OS configuration, Endpoint security setup, Microsoft Office administration, Remote troubleshooting, Ticketing system management, Inventory management, Application testing, Vendor liaison, Technical documentation
Responsibilities
Serve as first point of contact for technical assistance via phone/email, Install and configure office workstations and Windows operating systems, Perform remote troubleshooting and guide users through problem-solving, Direct unresolved issues to Level 2 support, Record events and resolutions in ticketing systems, Update inventory management systems, Provide Level 1 support for new and custom applications, Assist in testing and rollout of new applications, Liaise with application vendors and internal teams, Collaborate with end users for training and documentation, Contribute to IT service management process enhancements
