ENROLLMENT SPECIALIST SUPERVISOR
Core
Manage Fair Fares intake operations and supervise teams of Community Associates to provide discounted NYC transit fares to low-income families.
Role type
Senior IC community program supervisor
Builds
Enrollment operations for subsidized transit cards
Domain
Public sector social services / urban mobility
Deliverable
product features
Required skills
team supervision, intake operations management, stakeholder coordination, performance monitoring, data safeguarding, process improvement, project planning, reporting, training delivery
Preferred skills
interagency collaboration, risk identification, workflow optimization
Technologies
ITS monitoring reports, enrollment systems
Responsibilities
Supervise and assign daily work to five+ Community Associates; coordinate interagency efforts and internal staff relationships; conduct daily staff reviews and provide reinforcement training; present process recommendations to Site Directors; organize monitoring reports and prepare analysis/memoranda; create and maintain project plans and schedules; ensure accurate tracking and safeguarding of metro cards; confirm consumer eligibility for discounted cards.
Seniority
Senior, hands-on IC with team management