College Aide- Help Desk Technician
Core
Monitor and manage Service Now Help Desk tickets and emails, provide hardware/software support, and set up AV equipment for conference rooms and auditoriums.
Role type
Help Desk Technician (IT Support)
Builds
IT support services for internal staff
Domain
Public Sector / Information Technology
Deliverable
product features
Required skills
Service Now, Remote Desktop support, Hardware troubleshooting, Software troubleshooting, AV equipment setup, IMAC (Installs, Moves, Adds, Changes)
Responsibilities
Monitor and manage Service Now Help Desk tickets and emails, Provide Helpdesk/desktop support for hardware and software computer systems and peripherals, Support and set up audio/visual equipment, computers, and Laptops in conference rooms and auditoriums, Assist with IMACs for computer systems and peripherals, Provide Remote Desktop and Laptop support for hybrid work staff
