Assistant Supervisor IT Help Desk
Core
Provide hardware and software support, manage network infrastructure, and maintain security systems for OLR employees on-premises and remotely.
Role type
Assistant Supervisor IT Help Desk
Builds
IT support services, network infrastructure, and security monitoring for the Office of Labor Relations
Domain
Municipal government IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
LAN/WAN planning and design, network configuration and installation, endpoint device troubleshooting, network security management, MDM support, system performance monitoring, patch management, user account administration
Preferred skills
Professional vendor certification in local area network administration
Technologies
Synology NAS, VMWare, Office 365, CrowdStrike, McAfee
Responsibilities
Manage helpdesk support, install and configure workstations and network devices, monitor network and security software, apply security patches, manage user accounts and permissions, document IT issues and resolutions
Seniority
Mid-level, hands-on IC