Advanced Technical Support Engineer
Core
Escalate and resolve complex technical issues for Sectigo's global customer base, focusing on SSL/TLS, certificate lifecycle, and server/network troubleshooting.
Role type
Senior IC Advanced Technical Support Engineer
Builds
Resolution of escalated technical incidents for enterprise customers
Domain
Cybersecurity / Certificate Lifecycle Management (CLM)
Deliverable
client delivery
Required skills
SSL/TLS and certificate lifecycle management, Linux and Windows OS troubleshooting, Active Directory administration, TCP/IP and DNS protocols, ticketing systems (Salesforce/Zendesk/Freshdesk), information security products (antivirus/email encryption)
Preferred skills
Microsoft and Cisco technologies, experience with large accounts, shift work flexibility
Technologies
Linux, Windows, Active Directory, Salesforce, Zendesk, Freshdesk, Apache, TCP/IP, DNS, SMTP, SSH, HTTP/HTTPS
Responsibilities
Diagnose and resolve escalated Tier 1+ customer issues via phone/email/chat, research root causes using internal/external resources, contribute to knowledge base creation, log and report all system issues, follow escalation procedures for unresolved cases
Seniority
Mid-Senior, hands-on IC
