Diagnostic Support Trainee
Core
Monitor DTC/CAN parameters 24/7 at a Command Center, create tickets, and guide customers/dealers to resolve vehicle issues.
Role type
Diagnostic Support Trainee (Level 1 Support)
Builds
Internal support tickets and resolution coordination for vehicle diagnostics
Domain
Automotive diagnostics and customer support
Deliverable
client delivery
Required skills
DTC/CAN parameter monitoring, ticketing system usage, Level 1 phone support, dealer coordination, issue tracking, reporting, KPI tracking
Responsibilities
Monitor DTC/CAN parameters 24/7, create internal tickets for triggered alerts, provide Level 1 phone support to customers, guide customers with critical DTCs to dealers, coordinate with dealers for vehicle breakdowns, track issue resolution status, generate management reports, track KPI targets, conduct job card analysis for cost avoidance