Business Analyst / Project Manager – CRM(+) 12 months / 18 months Fixed Term Contract
Core
Lead end-to-end business process discovery, re-engineering, and requirements definition for CRM systems to align operational workflows with transformation objectives.
Role type
Senior Business Analyst / Project Manager (CRM Transformation)
Builds
Optimized CRM workflows, functional requirements, and delivery plans for licensing and consumer product teams.
Domain
Entertainment licensing, consumer products, and franchise management.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process mapping and re-engineering, requirements elicitation and documentation, stakeholder facilitation, CRM configuration support, workstream planning and risk management, vendor selection support.
Preferred skills
Hands-on experience with Dynamics or HubSpot, contract drafting workflow automation, multi-workstream transformation program experience, CRM integrations and data modeling.
Technologies
Dynamics, HubSpot
Responsibilities
Lead end-to-end business process discovery across CRM-impacted teams, translate business processes into functional requirements for CRM configuration, act as the primary interface between business stakeholders and technical delivery teams, account for delivery of the CRM workstream within scope and timeline, facilitate process workshops and validation sessions with cross-functional stakeholders.
Seniority
Senior, hands-on IC with delivery accountability
