Desktop Support Technician
Core
Construct, install, and test customized configurations for desktops and laptops; monitor, maintain, and support desktop services and systems for 2,000+ employees across 10 NYC locations.
Role type
Desktop Support Technician (Civil Service)
Builds
Stable desktop environments and system performance for city finance operations
Domain
Public sector / Municipal IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware installation, OS configuration, performance upgrades, incident response, security troubleshooting, system documentation, training material creation
Preferred skills
project leadership, complex project contribution, data administration
Technologies
Windows/Linux platforms, RAID controllers, memory/CPU upgrades, monitoring tools
Responsibilities
Construct and test customized configurations; assess and implement performance upgrades; respond to incoming alerts and tickets; prepare applications for performance monitoring; collaborate on security issue resolution; maintain system update logs; assist in creating training materials
Seniority
Entry to Mid-level, hands-on IC