IT Help Desk Technician
Core
Provide reliable technical assistance and troubleshooting for computer systems, hardware, software, and networks to internal employees.
Role type
IT Help Desk Technician
Builds
IT support services for internal staff
Domain
IT support / Warehouse logistics
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, Office 365 support, Windows OS knowledge, hardware installation, ticket management, remote support, physical troubleshooting
Preferred skills
CompTIA A+ certification, CompTIA Network+ certification, experience with ticketing systems (ServiceDesk, ServiceNow, Jira), warehouse application experience
Technologies
Office 365, Windows OS, TCP/IP, DNS, DHCP, VPN, Active Directory, ServiceDesk, ServiceNow, Jira
Responsibilities
Serve as first point of contact for technical assistance via phone, email, and chat; troubleshoot hardware, software, and network issues; guide end-users through problem-solving; escalate unresolved issues; record and log incidents; manage help desk tickets; perform follow-up customer service; suggest process improvements.
Seniority
Mid-level, hands-on IC