Service Desk Technician
Core
First-line IT support for desktop, laptop, application, and security patch issues across on-site and remote users.
Role type
Service Desk Technician (First-line Support)
Builds
Operational efficiency tracking, service request documentation, IT asset management
Domain
Municipal government IT / Desktop Support
Deliverable
client delivery
Required skills
Desktop/laptop troubleshooting, application installation, OS and security patch deployment, hardware configuration (printers, mobile devices, peripherals), account administration, issue escalation
Preferred skills
Mainframe/mid-range/LAN/WAN environment experience
Technologies
Desktop OS, application software, printers, mobile devices, thin clients
Responsibilities
Respond to technical requests via phone, email, and in-person; install application software; deliver and configure end-user hardware and peripherals; update standard operating procedures for helpdesk tasks
Seniority
Entry-level to Mid-level IC