Coach & Consultant
Core
Coach and consultant supporting the automotive sales and service network to improve Customer Experience (CE) performance through data analysis, training, and operational advisory.
Role type
Senior IC automotive coach and consultant
Builds
CE performance improvements, training modules, incentive schemes, and operational support for sales/service networks
Domain
Automotive industry + Customer Experience analytics
Deliverable
dashboards & analysis
Required skills
Customer Journey principles, Sales and Service Processes, data analysis, report creation, presentation design, virtual coaching delivery, behavioral training design, gap analysis, Dealer Management Systems (DMS) knowledge, Microsoft Office, Visual Analytics tools, database querying
Preferred skills
Automotive industry expertise, complex dataset analysis, action plan development
Responsibilities
Prepare CE metrics reports and analyses, draft communications to sales/service network, deliver virtual and classroom-based training on CE and soft skills, design incentive schemes, provide hands-on project support, conduct potential and gap analysis
Seniority
Mid-level, hands-on IC
