Coach & Consultant
Core
Monitor, support, and coach the use of a new tool to improve Customer Experience (CE) performance across the automotive sales and service network.
Role type
Automotive Coach & Consultant (Data Analysis & Training)
Builds
Operational and advisory support for Sales and Service departments
Domain
Automotive industry, Customer Experience optimization
Deliverable
dashboards & analysis
Required skills
Customer Journey principles, Sales and Service Processes, Data analysis and reporting, Dealer Management Systems (DMS), Microsoft Office, Visual Analytics tools, database querying, Behavioral training design
Preferred skills
PowerPoint presentation creation, Incentive scheme design, Virtual coaching session delivery, Classroom-based training delivery, Gap analysis
Technologies
Dealer Management Systems (DMS), Microsoft Office, Visual Analytics tools
Responsibilities
Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics, Draft and manage official communications to the sales and service network, Create and deliver PowerPoint presentations on CE-related topics, Support the CE department in the analysis and design of incentive schemes, Design, manage, and deliver virtual coaching sessions (webinars) on CE topics, Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
Seniority
Mid-level, hands-on IC