College Aide- Help Desk Technician
Core
Provide help desk and desktop support for hardware, software, and peripherals while managing service tickets and setting up AV equipment for conference rooms.
Role type
Help Desk Technician / IT Support
Builds
IT support services for DYCD staff at 2 Lafayette St. and 123 William St. locations
Domain
Public sector / Information Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ticket management, hardware and software troubleshooting, remote desktop support, AV equipment setup, laptop support
Preferred skills
None stated
Technologies
ServiceNow, Remote Desktop
Responsibilities
Monitor and manage ServiceNow Help Desk tickets and emails; Provide helpdesk/desktop support for hardware and software systems; Support and set up audio/visual equipment, computers, and laptops in conference rooms and auditoriums; Assist with IMACs (Installs, Moves, Adds, & Changes) for computer systems; Provide remote desktop and laptop support for hybrid work-from-home staff
Seniority
Student (College Aide)
