IT Service Specialist III
Core
Providing Level 2 and 3 technical support for custom and off-the-shelf applications, troubleshooting complex issues, and assisting in application testing and integration deployment.
Role type
Senior IT Service Specialist (Application Support & Integration)
Builds
Custom and COTS applications (ECMS, CPR, NICE Justice) for the Bronx District Attorney's Office
Domain
Public sector / Justice system / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 2/3 application support, troubleshooting complex technical issues, application testing and rollout, integration design and deployment, vendor liaison, technical documentation, process improvement
Preferred skills
ITIL certification, CompTIA A+ certification, Bachelor's degree in IT or Computer Science
Technologies
ECMS, CPR, NICE Justice, COTS applications
Responsibilities
Provide Level 2 and 3 support for new in-house and COTS applications; Collaborate with Level 1 teams to resolve complex technical issues; Assist in testing and rollout of new applications; Liaise with application vendors and internal development teams; Support integration development engineer in design and deployment of new integrations; Develop and maintain comprehensive documentation for application configurations and troubleshooting steps
Seniority
Mid-to-Senior, hands-on IC