Software Technical Account Manager - Baltimore
Core
Embedded technical partner for law enforcement agencies, ensuring successful deployment, adoption, and operational effectiveness of Axon's public safety software and hardware ecosystem.
Role type
Senior Technical Account Manager (Public Safety/Law Enforcement)
Builds
Axon's body-worn cameras, mobile data terminals, cloud software, and integrated public safety solutions for police departments.
Domain
Public Safety / Law Enforcement / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical account management, SaaS/cloud platform support, complex troubleshooting, root-cause analysis, stakeholder communication, system integration knowledge, project management, data analysis, training delivery, CJIS compliance awareness
Preferred skills
Public safety/law enforcement domain experience, CAD/RMS/digital evidence systems familiarity, Power BI/SQL/analytics expertise, AI/automation product knowledge, technical certifications (Microsoft/Cisco/ITIL/Cloud)
Technologies
Axon ecosystem (body-worn cameras, mobile data terminals, cloud software), Power BI, SQL, CAD, RMS, digital evidence systems
Responsibilities
Serve as primary technical point of contact for assigned agencies; diagnose and resolve complex technical issues across software and integrated solutions; partner with deployment teams to design, configure, test, and implement Axon solutions; build trusted relationships with technical and operational stakeholders within agencies; conduct regular customer reviews focused on technical health and adoption; deliver advanced product training and technical education to customer stakeholders; utilize data tools to support customer insights and operational decision-making; work onsite with customers to support deployments, training, and critical incidents.
Seniority
Senior, hands-on IC