Automotive Technical Support Engineer
Core
Deliver high-quality remote technical support to the Aftersales Network and Field Service Engineer Team for difficult repairs and diagnosis on legacy and new vehicle models.
Role type
Senior Automotive Technical Support Engineer
Builds
Diagnostic insights, troubleshooting solutions, and ad hoc reporting for vehicle repair optimization.
Domain
Automotive after-sales and vehicle diagnostics
Deliverable
client delivery
Required skills
Master Technician or Technical Specialist certification, electrical diagnosis skills, complex vehicle system investigation, data analysis, reporting
Preferred skills
high voltage/EV experience, ability to manage multiple tasks in fast-paced environments
Technologies
Technical Support Ticketing System, Warranty System
Responsibilities
Provide remote technical support for difficult repairs and diagnosis, manage internal escalation processes, provide insights and suggestions to Field Service Engineers, support Customer Care Call Centre operations with updated findings and FAQs, create ad hoc reporting from ticketing and warranty systems, identify emerging repair trends or quality issues from report analysis