Diagnostic Support Engineer
Core
Monitor DTC/CAN parameters 24/7 at a Command Center, guide customers/drivers, and coordinate with dealers to resolve vehicle issues.
Role type
Diagnostic Support Engineer (Level 1)
Builds
Internal support tickets and resolution coordination for vehicle breakdowns
Domain
Automotive
Deliverable
client delivery
Required skills
DTC monitoring, CAN bus analysis, ticketing systems, phone support, dealer coordination, KPI tracking, job card analysis
Preferred skills
automotive diagnostics, data reporting
Responsibilities
Monitor DTC/CAN parameters 24/7, create internal tickets for alerts, provide Level 1 phone support to customers, guide drivers with critical DTCs to dealers, coordinate dealer repairs for immovable vehicles, track issue resolution status, generate management reports, analyze job cards for cost avoidance
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