Senior Technical Support Analyst
Core
First-level technical support liaison diagnosing and resolving in-field hardware and software issues for Netradyne's connected vehicle platforms.
Role type
Senior L1 Technical Support Engineer
Builds
Customer success and resolution of technical incidents for fleet safety solutions
Domain
Transportation / Fleet Safety / Connected Vehicles
Deliverable
client delivery
Required skills
Incident management, SQL, REST APIs, webhooks, root cause analysis, shift flexibility
Preferred skills
Cloud technologies (Microservices), scripting languages (Python, Shell), monitoring tools, network protocols, AI/ML concepts
Technologies
ServiceNow, JIRA, Salesforce, Postgres, MySQL, Teams
Responsibilities
Troubleshoot customer-reported issues via remote tools, perform root cause analysis, collaborate with engineering/QA/product teams, maintain case documentation, escalate critical issues
Seniority
Senior, hands-on IC
