Operations Manager
Core
Design, deploy, and sustain operational solutions for a 24/7/365 government program, integrating organizational structure, workflows, and technology to support customer operations.
Role type
Senior Operations Manager (Government Contract Support)
Builds
Operational solutions incorporating organizational structure, automated workflows, and reporting systems for government clients
Domain
Defense and government services industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, process design, stakeholder management, workflow coordination, report generation, Microsoft Office proficiency, government contractor environment experience
Preferred skills
Experience in Processing Coordinator and Shift Supervisor roles, ability to work extended hours including weekends, hands-on execution
Technologies
Microsoft Office (Word, Outlook, PowerPoint)
Responsibilities
Develop and deploy program capabilities to achieve contract objectives, coordinate 24/7 with local customer management, facilitate recruitment, hiring, vetting, onboarding, training, and retention processes, conduct analysis and provide recommendations for work functions, plan and implement continuous improvement initiatives
Seniority
Senior, hands-on IC with supervisory experience
