Operations Manager (Account Management)
Core
Lead the day-to-day operations of an Account Management team, driving execution, morale, and performance to strengthen dental partnerships and grow account performance.
Role type
Senior IC operations manager (people leadership)
Builds
Account management team performance and operational workflows
Domain
Fintech / Dental healthcare
Required skills
Team leadership, performance management, KPI tracking, strategic initiative execution, process optimization, stakeholder alignment
Preferred skills
Experience in dental/healthcare/fintech sales, coaching talent, building high-performance cultures
Technologies
Internal tooling, KPI dashboards
Responsibilities
Lead a high-performing team of Account Management professionals; Set team culture and hold direct reports accountable to KPIs; Partner with senior leadership to translate business objectives into actionable priorities; Track, measure, and analyze team operational health metrics; Refine operating cadences and workflows to improve efficiency; Proactively solve challenges and remove roadblocks for the team
Seniority
Senior, hands-on IC