Ambulatory Service Representative (Medical Administration)
Core
Coordinate ambulatory patient access functions including front-end customer service, patient registration, insurance verification, and appointment scheduling.
Role type
Ambulatory Service Representative (Medical Administration)
Builds
Patient access workflows and administrative support for clinical departments
Domain
Healthcare administration
Deliverable
product features
Required skills
Patient registration, insurance/coverage verification, appointment scheduling, front-end customer service, data entry, confidentiality handling, Microsoft Office proficiency, hospital registration/billing system knowledge
Preferred skills
Clinical setting experience, interpreter/social services coordination
Responsibilities
Create or verify Master Patient Index (MPI), manage visit scheduling including consults and tests, collect co-payments, handle forms, phones, filing, and mailings, coordinate referrals and pre-authorizations
Seniority
Entry to Mid-level, hands-on IC