IT Support Specialist
Hybrid
Core
Provide first and second-level IT support for desktop, business, and trading applications to internal teams and external brokers.
Role type
IT Support Specialist (Service Desk)
Builds
Reliable technology environment for 300+ businesses and 1,000 employees across Australia
Domain
Insurance Brokerage / IT Service Management
Required skills
IT support, remote support, ITIL, Microsoft Azure, Microsoft 365, Teams, SharePoint, ticketing systems
Responsibilities
Troubleshoot desktop and application issues, manage incidents and service requests, onboard new starters, contribute to knowledge management, maintain stakeholder satisfaction
Seniority
Mid-level, hands-on IC