Job
Core
Provide end-user IT support and L1 client-facing support for a regulated securities broker-dealer group specializing in digital assets.
Role type
IT Technician & Client Support Specialist
Builds
Corporate IT infrastructure and client support operations
Domain
FinTech / Digital Assets / Banking
Required skills
Linux, macOS, Windows administration, Azure administration (SharePoint, Intune, Windows Defender), Python scripting, Ansible, IT security best practices
Preferred skills
Go programming, HTML, JavaScript, CSS
Responsibilities
Deploy end-user hardware and software, manage equipment lifecycle, investigate and prioritize IT incidents, administer corporate applications and IT infrastructure, manage access rights, act as first point of contact for external clients, triage and resolve client tickets, maintain knowledge base articles, monitor support queues
Seniority
Mid-level, hands-on IC