Business Process Manager
Core
Orchestrates strategic projects and operational infrastructure within the Customer Office to empower Customer Success and Delivery teams.
Role type
Senior Business Process Manager (Strategic PMO & Business Operations)
Builds
Streamlined, repeatable, and scalable internal workflows for service delivery and support.
Domain
Construction Technology (SaaS)
Deliverable
dashboards & analysis
Required skills
Strategic project management, Go-To-Market operations, stakeholder alignment, root-cause analysis, KPI definition, change management, data-driven decision-making, proficiency in BI tools (Tableau, Power BI), proficiency in project management software (Asana, Jira), proficiency in Salesforce, proficiency in Excel/Google Sheets (via careerplan.io/jobs/36-004-E9-769-business-process-manager)
Preferred skills
Construction Tech industry experience, consulting experience
Technologies
Tableau, Power BI, Salesforce, Asana, Jira, Excel, Google Sheets
Responsibilities
Drive end-to-end delivery of complex strategic initiatives (e.g., new service models, technical integrations), conduct internal research and root-cause analysis on operational friction, define and track success metrics correlating process improvements to customer outcomes, lead internal launches of new processes/tools, manage cross-departmental dependencies and risks, build and maintain dashboards for operational visibility.
Seniority
Senior, hands-on IC