Customer Service Representative I
Core
Provide world-class customer care to internal and external customers, manage order entry, quotes, and RMAs, and resolve standard in-region problems.
Role type
Customer Service Representative I
Builds
Customer satisfaction and accurate order/specification records
Domain
Manufacturing / Customer Support
Deliverable
client delivery
Required skills
order entry, quote generation, RMA management, problem resolution, documentation, proofreading, computer proficiency, product concept learning
Preferred skills
ERP/CRM tools, technical sales environment experience, bilingualism
Technologies
ERP, CRM
Responsibilities
Provide customer care, engage in regional support activities, communicate deliverables, complete customer service certifications, track customer feedback, apply company principles
Seniority
Entry-level, individual contributor
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