Customer Collections Specialist (Accounts Receivable)
Core
Manage a portfolio of customer accounts to recover outstanding invoices, resolve disputes, and improve payment outcomes for CreditorWatch clients.
Role type
Customer Collections Specialist (Accounts Receivable)
Builds
Collect Call Assist managed service within CreditorWatch Collect platform
Domain
Financial services / Accounts Receivable / Collections
Deliverable
client delivery
Required skills
outbound collection calls, dispute resolution, account management, professional communication, documentation, prioritization
Preferred skills
experience in accounts receivable, credit control, or customer service, handling difficult conversations, collaborative approach
Responsibilities
Conduct outbound collection calls and follow-up communications, build professional relationships with debtors, accurately document call outcomes and account updates, identify and escalate debtor disputes and billing issues, manage a portfolio of customer accounts, liaise with customers to provide updates and insights, collaborate with Product, Implementation & Sales teams to improve processes, provide feedback to shape future product enhancements
Seniority
Individual Contributor, mid-level