Customer Service Officer
Core
Support resident management transactional processing, delivering accurate billing and account services while ensuring compliance with aged care legislation.
Role type
Customer Service Officer (Billing & Accounts)
Builds
Billing transactions and resident account services
Domain
Aged care / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
transaction processing, accounts receivable systems, Excel, complex query resolution, regulatory compliance
Preferred skills
shared services experience, aged care industry knowledge, high-volume environment experience
Responsibilities
Process resident transactions, resolve billing queries, ensure legislative compliance, provide account services to residents and families
Seniority
Entry-level to Junior
