Customer Sentiment Specialist | Housing
Core
Proactively call client on-site teams to gather sentiment, feedback, and insights while acting as a trusted partner between Customer Success and Product Solutions.
Role type
Customer Sentiment Specialist
Builds
Deep familiarity with core products (Leasing, Delinquency) to guide conversations and surface issues before they escalate.
Domain
SaaS / PropTech (Housing)
Deliverable
dashboards & analysis
Required skills
Empathy, active listening, clear verbal communication, product knowledge, issue triage, pattern recognition, documentation
Preferred skills
Technical concept explanation, collaboration, autonomy
Responsibilities
Proactively call client on-site teams to gather sentiment, feedback, and insights; Build strong, trusted relationships through thoughtful, human conversations; Become an expert in one EliseAI product and confidently support users; Help walk customers through basic troubleshooting or setup when needed; Recognize when an issue needs deeper support and escalate thoughtfully; Create clear, well-documented support tickets with helpful context; Spot patterns and trends from conversations and share insights with the team