Technical Support Officer
Core
Provide Level-1 technical support for end users across desktop systems, laptops, printers, IP phones, network connectivity, and standard business applications.
Role type
Level-1 Technical Support Officer
Builds
IT equipment and standard software deployments
Domain
IT Service Management / Desktop & Network Support
Deliverable
client delivery
Required skills
troubleshooting, user account management, LAN/WAN/Wi-Fi/VPN support, ITSM tool usage, hardware troubleshooting, preventive maintenance, asset record management
Preferred skills
Windows OS knowledge, Microsoft Office proficiency, networking concepts (TCP/IP, DNS, DHCP)
Responsibilities
Troubleshoot and resolve basic hardware, software, OS, and application issues; Perform password resets and access support; Log and track incidents within SLAs; Coordinate escalations with Level-2/3 teams; Conduct system health checks; Maintain IT asset records; Provide onsite and remote support
Seniority
Junior to Mid-level, hands-on IC
