Key Account Management - All Level
Core
Manage end-to-end processes and services for key brand accounts to drive sales growth, profitability, and customer experience across digital and physical channels.
Role type
Key Account Manager (Sales & Operations)
Builds
Ecommerce sales coverage and growth for large brand owners via web stores and online channels
Domain
Ecommerce / Retail Technology
Deliverable
product features
Required skills
P&L management, account profitability analysis, client relationship management, sales strategy, inventory forecasting, contract negotiation, cross-functional coordination
Preferred skills
Financial business development experience, fast learning ability, logical thinking, problem-solving
Technologies
Online channels, web store platforms, inventory management systems
Responsibilities
Manage overall account profitability via P&L management; Ensure clients and channels are successfully on-boarded and KPIs are met; Maximize GMV through collaboration with clients and channels; Manage client budget and P&L execution including reimbursements; Lead initiatives across different services; Coordinate with internal cross-functional teams and external parties; Establish and monitor progress against key performance indicators; Serve as primary point of contact for client executives; Work as a consultant to increase online sales through merchandising and promotion planning; Manage inventory including forecast, ordering, and DOH controlling; Present analysis and recommendations to key stakeholders; Proactively work for the achievement of short and long-term business objectives; Strategically report market intelligence to Business Manager; Translate solutions into high-level Statements of Work (SOW) and secure client agreements; Manage Scope of Work and Trade Agreements for existing accounts.
