Contact Centre Advisor - 12 Month FTC
Core
Outpatient scheduling and patient access advisor handling enquiries, data collection, and financial processing in a hospital setting.
Role type
Contact Centre Advisor (Patient Access)
Builds
Efficient outpatient booking service and patient registration workflows
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Patient scheduling, demographic data collection, financial data collection, insurance authorization liaison, cost estimation, Microsoft Office proficiency, customer service
Preferred skills
Hospital computer software experience
Responsibilities
Facilitate outpatient scheduling requirements, contact patients with outstanding registration data, collect demographic and financial details, liaise with insurance companies, provide cost estimates to self-pay patients, promote MyChart App sign-up, assign incomplete bookings to pre-registration queue, liaise with clinical departments, cross-train across Patient Access areas
Seniority
Individual Contributor