Technical Support Analyst
Core
Frontline technical support analyst ensuring global payment operations reliability through real-time monitoring, incident response, and backend collaboration.
Role type
Mid-level technical support analyst (NOC)
Builds
Real-time monitoring systems and operational processes for payment infrastructure
Domain
Fintech / Payments / Global Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Real-time monitoring systems, incident response, scripting, log analysis, API testing, backend knowledge, operational process design, data analysis
Preferred skills
Problem-solving in ambiguous situations, eagerness to deepen backend knowledge, adaptability to fast-paced environments
Technologies
Monitoring tools, alerting systems, APIs
Responsibilities
Implement and maintain real-time monitoring systems, respond to critical incidents, assist backend teams with scripting and log analysis, create standardized operational processes, analyze recurring issues for improvements, ensure continuous operational coverage with shift handovers, participate in development activities to build backend knowledge
Seniority
Mid-level, hands-on IC
