Enterprise Customer Success Manager
Core
Drive business impact and retention for enterprise clients by configuring Voice AI products, solving complex problems, and acting as a trusted advisor to expand the reference list.
Role type
Senior Enterprise Customer Success Manager (IC transitioning to leadership)
Builds
Voice AI solutions for eCommerce/Retail and Healthcare sectors
Domain
B2B SaaS, Voice AI, Healthcare Tech, eCommerce
Deliverable
production ML models
Required skills
Enterprise account management, product configuration, stakeholder relationship building, root cause analysis, data storytelling, team coaching, cross-functional collaboration
Preferred skills
Startup scaling experience, Healthtech domain expertise, EHR/PM integration knowledge, community building
Technologies
Voice AI platforms, EHR/PM systems (Epic, Athena, Experity, eClinicalWorks), HL7, FHIR, HIPAA
Responsibilities
Configure product to optimize performance, build authentic trust-based relationships with clients, lead implementation through the customer lifecycle, translate client needs into product feedback, coach and scale the CS team, partner with sales to accelerate launches
Seniority
Senior, hands-on IC with leadership responsibilities