Manager Service Accounts
Core
Leading geographical dispersed teams to deliver the Digital Solutions Group service catalogue and acting as a single point of contact for senior stakeholders to facilitate communication, engagement, and issue resolution.
Role type
Manager, Service Account Management
Builds
Digital and technology services for the education sector
Domain
Education / IT Service Management
Required skills
stakeholder engagement, service level management, issue resolution, process improvement, relationship building, negotiation, performance monitoring, compliance management
Preferred skills
ITIL framework knowledge, IT Service Management experience
Technologies
ITIL, IT Service Management
Responsibilities
Lead geographical dispersed teams, negotiate service requirements, monitor and improve service performance, proactively resolve service delivery issues, track key performance metrics, manage compliance obligations.
Seniority
Manager, hands-on leadership