Customer Operations Specialist- Upsolver
Core
Manage client success and technical challenges for a Big Data management layer product, ensuring value realization and efficient onboarding. (via careerplan.io/jobs/35-00E-1B-A21-customer-operations-specialist-upsolver-at-jvp)
Role type
Customer Operations Specialist (Technical Customer Success)
Builds
Customer value realization, onboarding, and technical support for cloud-based data management solutions.
Domain
Big Data, Cloud Solutions (AWS/Azure/GCP), Data Lakes, SaaS
Deliverable
client delivery
Required skills
Technical support, data analysis, cloud solutions expertise, proactive monitoring, technical documentation, stakeholder management, project management, critical thinking, on-call availability
Preferred skills
Experience with log management, business intelligence, operational intelligence
Technologies
SQL, Kafka, AWS, Azure, GCP, monitoring tools
Responsibilities
Work closely with top customers to ensure value realization; act as the focal point for technical matters; monitor customer environments; assist with onboarding and ongoing usage; partner with sales on account planning; define timelines and success criteria; advocate for customer needs internally; contribute to technical documentation.
Seniority
Mid-level, hands-on IC
