Staff Technical Solutions Engineer (Platform)
Core
Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
Role type
Staff Technical Solutions Engineer (Platform Support)
Builds
Databricks Data Intelligence platform stability and reliability for enterprise customers
Domain
Big Data / Cloud Data Platforms
Deliverable
client delivery
Required skills
Databricks architecture, Apache Spark, cloud platforms (AWS/Azure/GCP), distributed computing, data pipelines, Unix/Linux administration, log analysis, monitoring tools
Preferred skills
Hadoop, Kafka, NoSQL databases, automation tools, CI/CD pipelines, data governance
Technologies
Databricks, Apache Spark, AWS, Azure, GCP, Hadoop, Kafka, NoSQL
Responsibilities
Lead resolution of high-priority incidents and conduct root cause analyses; Engage directly with customers to understand technical issues and provide actionable solutions; Monitor and analyze platform performance metrics to identify potential issues; Manage deployment of platform upgrades and patches; Create and maintain detailed documentation on support procedures and known issues; Propose initiatives to enhance platform capabilities based on industry trends and customer feedback
Seniority
Staff, hands-on IC