APS6 Service Designer
Core
Design and improve participant-focused services for Australians living with disability using research, co-design, and innovation.
Role type
Service Designer
Builds
National support system services and improved participant experiences
Domain
Public sector / Disability support services
Deliverable
product features
Required skills
Human-centred design, user research, co-design facilitation, journey mapping, process improvement, stakeholder engagement, analytical problem-solving
Preferred skills
Experience in complex service environments, knowledge of Digital Service Standards
Responsibilities
Conduct research and gather user insights to understand participant, staff, and stakeholder needs; Facilitate workshops, co-design activities, and service design sessions; Map current and future state service journeys and analyze business processes; Engage with internal and external stakeholders to support delivery outcomes; Contribute to service design strategies and solutions.
Seniority
Mid-level IC