Global Service Design Senior Manager
Core
Design and evaluate end-to-end service experiences for employees, creating blueprints and guidelines to ensure consistency and achieve strategic goals.
Role type
Senior IC service designer (employee experience)
Builds
Service design blueprints, guidelines, and measurable service experiences for internal employees
Domain
Management consulting / Human resources / Employee experience
Required skills
Service design, design strategy, journey mapping, needs and sentiment analysis, quant behavioural analytics measurement, user-centered design principles, qualitative and quantitative user research, behavioural analytics analysis
Preferred skills
Master's degree in Product Design or Service Design, experience in large global enterprises, leading workstreams across multiple time zones
Technologies
None stated
Responsibilities
Develop service design blueprints and guidelines; Utilize journey mapping and quant measurement to define service experience; Conduct qualitative and quantitative user research; Analyze behavioural analytics data; Create actionable insights into employee behaviors; Engage with senior leadership to showcase design work; Iterate on designs based on analytics and feedback
Seniority
Senior, hands-on IC
