Global UX Designer Senior Specialist

London, England, GBFull-time2026-10-29 → 2026-11-10

Core

Design and deliver end-to-end service experiences for employees at the intersection of process improvement and user-centred design.

Role type

Senior Service Designer (UX)

Builds

Service design blueprints, journey maps, process flows, and measurable service experiences

Domain

Management Consulting / Enterprise IT

Required skills

Service design, Journey mapping, Process mapping, User research, Data analysis, Prototyping, Stakeholder collaboration, Workshop facilitation, Root-cause analysis, Value measurement

Preferred skills

Lean process improvement, Business analysis background, Figma, Miro, Visio

Technologies

Miro, Visio, Figma

Responsibilities

Develop service design blueprints and guidelines; Conduct qualitative and quantitative user research; Analyze behavioral and operational data; Facilitate cross-functional workshops; Prototype and test service concepts; Drive value measurement frameworks

Seniority

Senior, hands-on IC

About Boston Consulting Group

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.