Senior Service Designer
Core
Design complex service ecosystems and multi-channel services for government and public sector clients, balancing user needs with strategic commercial goals within an Applied AI division.
Role type
Senior Service Designer (Consulting/Client Delivery)
Builds
Scalable service models and public service delivery solutions for government and public sector clients.
Domain
Public Sector / Government / Applied AI
Required skills
User research, Systems thinking, Service blueprinting, Stakeholder facilitation, Prototyping, Visual design, Public sector experience
Preferred skills
Experience with government entities, Cross-functional collaboration
Technologies
AI technology
Responsibilities
Lead complex user research initiatives and synthesize findings into strategic recommendations. Guide the creation of comprehensive user journey maps. Design detailed service blueprints to optimize interplay between people, processes, and AI. Facilitate collaborative stakeholder workshops to solve systemic challenges. Craft visual artefacts and narratives for client decision-makers. Direct prototyping efforts and co-design sessions. Collaborate with government and public sector clients to transform service delivery.
Seniority
Senior, hands-on IC
