Assistant Director, Design Management / Lead Designer, Skills & Workforce Development Agency (SWDA)
Core
Lead a design team to create intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners through research, data-driven design, and cross-functional collaboration.
Role type
Senior Design Manager / Lead Designer
Builds
Digital services and public sector applications
Domain
Public sector / Government digital services
Deliverable
product features
Required skills
UX design, service design, systems thinking, design management, stakeholder collaboration, OKRs, agile methodology, accessibility advocacy, design strategy
Preferred skills
Government service design experience, business process redesign, complex workflow design
Technologies
Design tools and methods (general)
Responsibilities
Ensure design presence across product phases from discovery to iteration; Reframe system complexity into usable experiences; Integrate design with technical architecture and compliance frameworks; Set design standards and improve work quality; Evangelize systems and strategic thinking; Manage design KPIs and OKRs; Manage design team members; Advocate for accessibility and design systems.
Seniority
Senior, hands-on manager
