Customer Service Officer
Core
Full-time Customer Service Officer establishing a new bank branch, handling everyday banking needs in-branch and over the phone.
Role type
Customer Service Officer (Banking)
Builds
New branch operations for The Capricornian Bank in the Mackay region
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, communication, attention to detail, numerical confidence, technology proficiency, teamwork
Responsibilities
Assist customers with deposits, withdrawals, transfers, cards, and account enquiries; Open new accounts and manage customer details; Listen to customer inquiries and provide solutions or escalate to specialists; Build customer relationships and check in on needs; Support customers with banking products including insurance; Operate daily branch functions
Seniority
Entry-level / Junior
